Welcome to BusAdda, the premier online and mobile bus ticketing application. In this article, we'll delve into the terms and conditions that govern the use of BusAdda's services provided by Green Sky Services Private Limited. It's essential to understand these terms thoroughly to ensure a smooth and satisfactory experience.

Understanding BusAdda's Services

Online and Mobile Bus Ticketing Application

BusAdda serves as an online platform for booking bus tickets conveniently through both its website and mobile application. Users can easily browse available routes, compare prices, and make bookings hassle-free.

Not Owning or Operating Buses

It's crucial to note that BusAdda functions solely as a facilitator for bus ticket bookings. The company does not own or operate any buses or bus services listed on its platform. Instead, it partners with various bus operators to provide a comprehensive range of options to its users.

Boarding Requirements

Necessary Documents

To ensure a smooth boarding process, passengers must present specific documents at the time of boarding. These include a copy of the ticket (either printed or electronic) and proof of identity, such as a PAN card, voter ID, or passport. Failure to provide these documents may result in denial of boarding by the bus operator.

Services Provided by BusAdda

Finding Suitable Services

BusAdda assists customers in finding the best bus services based on their preferences and budgetary constraints. The platform offers a user-friendly interface to streamline the booking process and ensure a satisfactory experience.

Assistance in Booking and Support

In addition to booking assistance, BusAdda provides robust customer support services via phone and email. Whether it's helping with refunds or addressing inquiries, the customer support team is dedicated to resolving issues promptly.

Refunds and Cancellations

Refund Process

In the event of cancellations or refunds, BusAdda ensures a transparent and efficient process. Refund requests are processed promptly, with the refunded amount credited back to the customer within seven working days.

Cancellation Policy

Each bus operator listed on BusAdda adheres to specific cancellation policies, clearly outlined on the ticket. It's essential for users to familiarize themselves with these policies to avoid any inconvenience in case of cancellations.

Important Notes on Transactions

Transaction Fees

BusAdda may levy a nominal transaction fee on online bookings to cover transaction charges. It's important to note that these fees are non-refundable, even in the event of cancellations or failed transactions.

Discount Coupons and Cashback

While BusAdda offers discount coupons and cashback offers to its users, certain terms and conditions apply. These offers may not be applicable to all bookings, and users are encouraged to review the terms carefully before availing of them.

Cancellation and Refund Policies

Facilitation of Refunds

As a facilitator, BusAdda ensures that users receive refunds for services not delivered by the bus operators. However, the processing of refunds is subject to the timely receipt of funds from the service provider.

Changes in Accommodation

Users should be aware that changes in accommodation arrangements during the tour are non-refundable. Any additional costs incurred due to such changes are the responsibility of the user.

Payment Options and Security

Payment Methods

BusAdda accepts Visa and MasterCard payments through a secure online gateway. Users can rest assured that their payment details are handled securely, with SSL encryption ensuring the highest standards of security.

Security Measures

BusAdda employs stringent security measures to safeguard user information during transactions. With SSL encryption and authorization codes issued directly by the bank, users can book tickets with confidence.

Confirmation of Transactions

Receipt of Confirmation

Upon completing a transaction, users should wait for confirmation via email and SMS. Failure to receive confirmation within the stipulated timeframe should prompt users to check their spam folders or contact customer support for assistance.

Delivery of Services

Electronic tickets (e-Tickets) are issued to passengers upon booking confirmation. These paperless tickets contain a unique booking number and must be presented to the bus operator at the time of boarding.

Understanding e-Tickets

Definition and Functionality

e-Tickets serve as electronic documents replacing traditional paper tickets. Passengers receive their e-ticket details via email or phone, which they must present to the bus operator for boarding.

Retrieval Process

In the event of non-receipt of e-Ticket details within eight hours of booking, users should contact BusAdda's call center for assistance. Prompt retrieval of e-ticket details is essential to ensure a smooth boarding process.

Cashback Terms and Conditions

Eligibility

To qualify for cashback offers, users must be registered with BusAdda. Cashback amounts are credited two days after the journey date and are subject to specific redemption rules.

Redemption Rules

Cashback credited to the user's wallet remains valid for 90 days from the date of crediting. Users should review the redemption rules carefully to maximize the benefits of cashback offers.

BusAdda's Refer and Earn Program!

Share the joy of hassle-free commuting with your friends and family while earning rewards for both you and them! With our Refer and Earn program, it's a win-win situation for everyone. Here's how it works:

1. Share Your Unique Referral Code:
Simply share your unique referral code with your friends and family members. This code ensures that both you and your referred friend receive ₹25 each upon successful completion of the referral process.

2. Download the BusAdda App:
Your friends need to download the BusAdda App using the share link provided by you. This link ensures that they are directly connected to the referral program, making the process seamless.

3. Earn Cashback:
Once your friends register on the BusAdda App using your referral code and complete their first ride, both of you will earn exciting cashback rewards! It's our way of saying thank you for spreading the word about our convenient and reliable commuting services.

4. Referral Code: YourUniqueReferralCode:
Make sure your friends enter your unique referral code during the registration process to ensure that both of you receive the referral rewards.
Start sharing your referral code today and watch your rewards grow as more and more friends join the BusAdda community. Happy commuting and earning!
[Note: Terms and conditions apply. Cashback rewards are subject to change. Refer to the BusAdda app for the latest details.

Conclusion

In conclusion, understanding the terms and conditions outlined by BusAdda is crucial for a seamless booking experience. By familiarizing yourself with these terms, you can make informed decisions and enjoy the convenience of online bus ticketing with confidence.